DELIVERY & REFUNDS
Common Love have dedicated courier drivers and a range of delivery options to suit your needs. Our delivery hours are :
Monday - Friday 10:00AM - 6:00PM
Saturday 10:00AM - 4:00PM
Sunday 10:00AM - 2:00PM
excluding public holidays.
Our store hours are Monday-Friday 9:00AM - 5:00PM
SAME DAY DELIVERY
Order before 12:00PM for same day delivery (only available Monday-Friday) or choose a specific date in advance.
CLICK AND COLLECT
Alternatively you can pick up in store (3 hours after ordering) at Shop 4, 1 O’Connell St, Sydney between 9:00AM - 5:00PM
DELIVERY
If you require delivery to a location not listed please get in contact with us directly to see if this can be accommodated for. Due to the nature and size of products we do not offer delivery to PO boxes. We cannot guarantee special requests but will always endeavor to do our best.
Common Love reserves the right to charge additional fees (payable by the customer) due to extenuating circumstances. This may include but not limited to misspelled or incorrect delivery information provided, difficulty or delays caused by inaccurate information provided.
If the recipient is uncontactable and there is a safe place to leave the items we may do so. Upon delivery if your items fail to be delivered they will be taken back to Common Love. Additional fees may apply for items to be redelivered at another date and time.
REFUND POLICY
Common Love sources the very best flowers and products. Flower availability is dependent on seasonality and market availability. Pictures seen on www.commonlove.com.au is a reference to the style, colour and design of our arrangement, products will not be identical to images. As a result, by accepting the terms and conditions you are acknowledging there may be a difference between online images and products received.
Flowers sold are perishable and have a varied life span depending on season, environment and care. The main things to note in maintaining your flowers is changing the water every second day and to never place flowers in direct sunlight. Your flowers lifespan should be between 4-7 days if cared for correctly. If the flowers have not lasted for at least 3 days let us know within this time by calling 0498 838 832 or emailing orders@commonlove.com.au. Common Love reserves the right to request photos of the original flowers. Any dissatisfaction with the freshness of flowers must be communicated within the 3 days of delivery. To assist in quality control we may request to collect the original flowers. Replacement or redelivery of flowers may not be completed if the original flowers are disposed of or images are unavailable. If a refund is due this will be processed via the same payment method used to order. Electronic refunds may take up to 7 business days to process.
Common love does not issue refunds or returns based on changes of mine. Refunds will only be given if an item arrives faulty or damaged. If this is the case contact Common Love immediately. Upon returns and inspection of the item a refund will be processed via the same payment method used to order. Electronic refunds may take up to 7 business days to process.
CANCELLATIONS
Should you need to cancel your order the full amount will be fully refundable if 48 hours of notice has been given. Cancellations received within less than 48 hours from delivery date will be charged at 50% of total order value. We are unable to cancel any orders 24 hours or less as they have already begun to be made or are in the process of being delivered.
TERMS OF SERVICES
All order submissions received are an offer to purchase and are subject to acceptance by Common Love Sydney, whom have the right to cancel your order. In occurrence of this refusal a refund will be processed via the payment method used to place the order. Electronic refunds may take up to 7 business days to process. The acceptance of your submission only takes place once your order has begun processing.
In the event that you need to alter your order please email us at orders@commonlove.com.au , alternatively you can call us on 0498 838 832. We will attempt to make any last minute changes but can’t guarantee any changes received within less than 24 hours.
Payment methods we accept: Visa, Mastercard, Amex & Afterpay